eProductivity Weekly Tip: August 12, 2010   

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Weekly Tip: How to Ask Questions, Share Ideas, and Get Support

This week we're taking a brief detour from our normal eProductivity tips. Instead, we want to make sure you're aware of the 'Send Feedback' form inside of eProductivity.

While this form allows you to send feedback to us, it does much more than that. It provides you a convenient way to get in touch with us, your eProductivity team. It also provides us with information that allows us to serve you better.
How to Access the 'Send Feedback' Form
Inside of eProductivity, click the 'eProductivity' button on the action bar and select 'Send Feedback'. It's the first menu option that appears.

Access the Send Feedback form by clicking on the eProductivity button

As a side note, we encourage you to take a few minutes and explore the other menu options available underneath the 'eProductivity' button. From here you can access the eProductivity Preferences, the Weekly Review Coach™, your license information, and many other helpful resources.

How to Use the 'Send Feedback' Form
Once you've selected the 'Send Feedback' menu option, the following form will appear...

The 'Send Feedback' form

Under the "What is it?" question, select a topic from the available options. As you can see, you can use this form for a wide variety of purposes.

Let's explore three of the topic choices in greater detail.

1. Feedback: Do you have an idea or a suggestion you'd like to share with us? Here's a quick way to do that.

2. Feature Request: Is there a feature you'd like to see added to eProductivity? We'd like to hear about it. While we encourage you to use the eProductivity IdeaJam to propose ideas, see the ideas of other users, and vote and comment on the ones you like best, you may also privately suggest features to us by using this form.

3. Problem Report: This is the quickest way to let us know you're having a problem with eProductivity (may it never be!). The problem report goes straight to our Support helpdesk and includes important diagnostic information about your eProductivity confiugration that will help us solve the issue. If you need technical assistance, please use this option first.
Sending In the Information
When you've finished filling out the form, click the 'Send this information to eProductivity support' button in the top left corner of the form. That's all there is to it.
Until Next Week...
You've now learned a little more about the various eProductivity resources at your disposal and you know how to quickly get in touch with us.

If you have a tip to share or a topic you'd like to see covered, please let us know. Or just use the Send Feedback form. ;-) We'd love to hear from you!