The Assessment is the first step in the ICA coaching program. I begin by reviewing your knowledgework objectives. If you do not have these clearly defined, then I will assist you in defining these. This is essential to the coaching program as I cannot help achieve your objectives if they are not clearly defined.

Once your objectives are clearly defined, we will work together sketch your workflow and review the tools that you use on a daily basis. We will look at the information that you depend upon or produce, the communications that you send or receive, and the specific actions that you define as a result.

I will help you identify areas that can be improved, streamlined, or even eliminated. I will then offer specific recommendations for training, systems, and procedures as well as an action plan for you to review.

Coaching is the next step.

Are you using the right tools to get the job done as efficiently as possible?