Your privacy is important to us
ICA.COM, Inc., ("ICA") is committed to protecting your privacy when you visit our site or use our software. We may collect three types of user information, General Statistical Information, Automatically Collected Information, and Personal Identifying Information. We are providing you with this policy to inform you of how we use and, in limited circumstances, disclose information we may collect.
Credit Card Information
ICA.COM, Inc., (eProductivity) uses Infusionsoft with PayPal as our eCommerce payment processor for all on-line purchases. For your security, your on-line purchase is handled by Infusionsoft and PayPal directly. PayPal in turn will send us a payment confirmation and the last 4 digits of your credit card if used so that we can know how payment was made. At no time will eProductivity capture or possess your full payment information such as your full credit card # or CVV #. In addition, we will never ask you for your payment information directly.
Collection, Use and Disclosure of General Statistical Information and Automatically Collected Information
When you visit www.eProductivity.com, we gather certain general information, such as frequency of downloads, number of hits on our web site, and usage statistics with respect to our software products. This information is referred to throughout this policy as "General Statistical Information". We use and store this data only on a collective basis, in summary form, rather than on an individual basis. This data helps us to determine how and the extent to which certain parts of our web site and software are used. The stored General Statistical Information does not contain any Personal Identifying Information about you or any of our other users.
When you open an HTML email message from us we may automatically record certain data using technology, including cookies (defined below) and IP addresses. Such data communicate to us which message was opened and whether or not a link was clicked in the message. This information is referred to throughout this policy as "Automatically Collected Information." We store this data on an individual basis but it is used only in summary form. This data helps us evaluate the effectiveness of advertising campaigns. The stored Automatically Collected Information does not contain any Personal Identifying Information about you or any of our users.
Collection and Use of Personal Identifying Information
In addition to collecting General Statistical Information, we may ask you to provide us with certain personal information, such as your name, street address and email address, to enable us to respond to your requests and needs. Information that can reasonably be used to identify you is referred to in this policy as "Personal Identifying Information".
For example, if you choose a service or transaction that requires payment, such as making a purchase online or through other means such as a purchase order, we will request Personal Identifying Information necessary for payment, invoicing, and/or shipping.
If you visit the customer information page on our website, we will ask you for Personal Identifying Information necessary for payment and/or shipping and when you click "Continue" you are submitting the information to us. If after clicking "Continue" you choose not to complete your purchase we may store your email address and contact you with a promotional offer or to request your feedback to help us improve our website to meet the needs of our users. ICA.COM, Inc., does not accept or store any credit card information, nor will we ever request your Credit Card information. We will retain only your email address for the communication purposes described herein, and you can opt-out of this communication at any time.
In addition, when you purchase an eProductivity software product, we will collect registration information, which includes the name and version of the product installed, as well as your name and e-mail address. This Personal Identifying Information is kept on file and updated from time to time to fulfill our continuing obligations to you, such as providing notices of new versions and giving support by e-mail.
When you visit our web pages by clicking on an order link in the eProductivity software and choose to complete a transaction, we gather certain Personal Identifying Information to facilitate your purchase and usage statistics to analyze, on a collective basis, how and the extent to which certain parts of the eProductivity Software is used.
When you provide us Personal Identifying Information in an e-mail, fax or by telephone such as when you request technical and other types of support, we use the information to locate your records and provide you with answers to your questions.
Also, when you submit information to us in the context of a technical support inquiry, including sending the support requests or feedback through our feedback system, Personal Identifying Information may be attached to the information submitted.
Please note that you should be aware that the transmitting of feedback or support requests to us or other attachments may include confidential information which should be removed prior to the transmittal as we do not accept responsibility for the inadvertent subsequent disclosure of such confidential information. When you ask to be placed on one of our mailing lists, we will use your e-mail address to send you messages relevant to that list. We use third party vendors and hosting partners to provide the necessary networking, storage, and related technology.
Removal from Mailing List or Change of Personal Information
Weekly tips, Newsletters, and Marketing emails you may receive from us are managed by a third party list management service and include an opt-out link, as required by law. You may unsubscribe at any time. As a customer, you may also receive direct emails from us; however, you may opt out from these at any time. You may have your e-mail address changed or removed from our mailing list by submitting a request via www.eProductivity.com/contact. You may also change your street address or other Personal Identifying Information in our database by e-mailing us at www.eProductivity.com/contact.
Disclosure of Personal Identifying Information
We may disclose your Personal Identifying Information to our subsidiaries and affiliated companies or with appropriate third parties to process transactions you initiate, including shipping products to you and invoicing for purchases made and to contact you on our behalf regarding your account or software you have licensed from us. Examples of such third parties are our order processing and fulfillment service providers, companies that provide us with support services, credit card processing companies, and third parties whose product or service you may choose to purchase, register for, use or acquire through us. We may also disclose your Personal Identifying Information to third parties if we are required to do so by law, or if we believe that such action is necessary to:
- Comply with legal processes such as a search warrant, subpoena, or court order;
- Protect our rights and property; or
- Protect against misuse or unauthorized use of our web site and/or eProductivity software products.
We never loan, rent or sell your Personal Identifying Information to others.
In addition, we may use temporary session cookies to track your progress through our order processing system, keeping track of information such as the contents of your shopping cart and address. These session cookies only exist for the duration of your browser session. Our advertising partners or other online services partners may use their own cookies.
Most web browsers are initially set to accept cookies. You can modify your browser setting to accept or decline cookies. Some of our web pages may require that you accept cookies. If you choose not to accept cookies you will not be able to access those web pages.
For information on how to disable cookies you should consult the instructions that accompanied your web browser.
To opt-out of interest-based advertising, you may use the tool provided at <www.aboutads.info/choices/>. Please note that this is a third-party tool; as such, eProductivity has no affiliation with or control over its website, content, data-gathering, functionality, sponsoring company or entities, effectiveness, or behavior.
Note also that, if you opt-out of interest-based advertising, that does not mean you will stop seeing ads online: it only means that you will be less likely to see ads relevant to your interests.
Third Party Web Sites
Web Site Security
Our web site utilizes industry standard security technology to protect the security, integrity, and privacy of Personal Identifying Information from unauthorized third-party access. The Personal Identifying Information resides behind a firewall with access restricted to authorized ICA.COM, Inc., employees and their agents.