FAQs

Getting Started Installation Updating Features Purchasing Activation Other Topics

Which version of Lotus Notes does eProductivity require?

eProductivity requires Lotus Notes 6.5x or higher. See the system requirements for details.

Which operating systems does eProductivity support?

eProductivity supports Lotus Notes on Windows, Mac, and Linux.

Can I access my Information on my iPhone/iPad, Blackberry, or other Smartphone?

If your Smartphone is set up to wireless sync with Lotus Notes then you already have what you need to enjoy mobile syncing with Lotus Notes and eProductivity. Use the Mobile Integration capability of eProductivity to process your email into projects or actions from anywhere.

Does eProductivity run on Microsoft® Outlook?

No, it does not. If you're interested in a GTD productivity app for Outlook, you might consider Netcetrics' GTD Outlook Add-in.

Why did my trial expire?

You have 21 days to use eProductivity in Trial mode. After that, if you're using eProductivity Stand-alone, your trial will automatically switch over to the free Essentials Edition. If you're using eProductivity Integrated, you'll need to purchase an activation key to continue.

If you've tried eProductivity in the past and want to try it again, and you're presented with an 'expired' message when opening up eProductivity, you can request an extended trial key by contacting us.


Can I install eProductivity myself?

As long as you meet the minimum system requirements, you can install eProductivity yourself. The installation process is fast and easy.

Can I use eProductivity on more than one computer?

Yes you can. But only eProductivity Integrated will sync your data across multiple computers. Learn more

Anything extra to know for installing eProductivity on a Mac?

For eProductivity Stand-alone, no.

When installing eProductivity Integrated, there are two things that you need to know:

  1. You need to know where to put the eProductivity templates that you download from our website
  2. Second, you'll need to make the "Replace Design" menu option visible

Please refer to these instructions.

What do I need to know to make my eProductivity experience as fast as possible?

As with any Lotus Notes application, overall performance will depend on many factors, including the speed of the computer, size and number of documents in the mail file and whether or not the mail file is local or remote.

When using eProductivity Integrated, you'll experience significant speed improvements when (a) you have a smaller mail file and (b) you're accessing your mail file locally. However, eProductivity Integrated will work with mail files of any size located either locally or on a server.

We encourage you to make use of Lotus Notes archiving and eProductivity Reference to move non-actionable information out of the mail file. This will help reduce the mail file size and speed up performance. We also encourage use of the latest versions of eProductivity as the software is continuously being optimized to improve performance.

Here are additional tips on how you can improve the performance of eProductivity and Lotus Notes in general: Speeding up your Lotus Notes (Part 1) | Speeding up your Lotus Notes (Part 2)

How do I uninstall eProductivity?

If you're using eProductivity Integrated, please see these instructions. You won't lose any of your data by uninstalling except for eProductivity-specific functionality such as links between projects and actions.

If you're using eProductivity Stand-alone, you can just delete the eProductivityStandalone.nsf file from your computer, although you may wish to hang on to it for reference purposes. Any data contained inside your eProductivity Stand-alone app will be lost unless you migrate it prior to deleting the app. You may also wish to delete the eProductivity Stand-alone icon from your Lotus Notes Workspace.


How do I update my eProductivity to the latest version?

For both eProductivity Stand-alone and eProductivity Integrated, you need to download the latest eProductivity template and then apply it to your software using the appropriate install guide.

Mac users, please see these extra instructions.

I'm upgrading to Lotus Notes 8.5x. How will this affect my eProductivity software?

Moving to Notes 8.5x is straightforward, but there are a couple of things you should know. When your Notes administrators upgrades you to Notes 8.5x, they will likely do two things:

  1. Upgrade your Lotus Notes software
  2. Replace your mail file template design with the Lotus Notes 8.5x template

If you're using eProductivity Integrated, this second step will temporarily break the functionality of eProductivity. The good news is that you won't lose any of your eProductivity data. You just won't see your data until you re-apply the eProductivity template to your mail file.

For both Stand-alone and Integrated users, once you've upgraded to Lotus Notes 8.5x, you may want to upgrade your eProductivity software to the 2.x. version. That version of eProductivity is built on Lotus Notes 8.5x and provides additional functionality.


What's the difference between "eProductivity for Lotus Notes" and "eProductivity for Notes 8.5x"? Which version should I choose?

The fundamental difference is the underlying mail template they are based on.

"eProductivity for Lotus Notes" is based on the standard Notes Mail 6.5.3 template and provides the broadest range of compatibility with Notes 6, 7, and 8, on Windows, Mac, and Linux. Web support in this version is limited to the Notes 6.5.3 web features, which are very basic. Choose "eProductivity for Lotus Notes" if you are using a version of Lotus Notes prior to 8.5.1.

"eProductivity for Notes 8.5x" is based on the standard Notes Mail 8.5x templates and builds on the features and performance of Notes 8.5x for Windows, Mac, and Linux. Full Notes web support is enabled in this version as provided by the Notes 8.5x web services. Choose "eProductivity for Notes 8.5x" if you are using Lotus Notes version 8.5x or higher.

I don't have Notes 8.51. Can I still use "eProductivity for Notes 8.5x"?

Many of our customers do! While we're aware that some people use "eProductivity for Notes 8.5x" with Notes versions prior to 8.5.1 (e.g. 8.0, 8.02, and 8.5), IBM does not recommend or support this configuration other than for migration purposes. As a result, we only certify "eProductivity for Notes 8.5x" with Notes 8.5x and higher.

While you shouldn't lose any data running "eProductivity for Notes 8.5x" with a version of Notes prior to 8.5x, the mail template upon which "eProductivity for Notes 8.5x" is based is really designed to leverage the features of Notes 8.5x. Therefore, we recommend that you upgrade to Notes 8.5x - it's faster, more reliable, and you'll be happier.

Can I access my Information on my iPhone/iPad, Blackberry, or other Smartphone?

If your Smartphone is set up to wireless sync with Lotus Notes then you already have what you need to enjoy mobile syncing with Lotus Notes and eProductivity. Use the Mobile Integration capability of eProductivity to process your email into projects or actions from anywhere.

Will eProductivity work with my Lotus Notes webmail?

Yes and No. eProductivity version "for Lotus Notes" are "web-capable," that is, they work on the web but do not support DWA, iNotes or specific eProductivity functionality. "eProductivity for Notes 8.5x" provides Lotus Notes webmail support, although at this time it does not offer extensive web-based eProductivity functionality. You can, however, use the Mobile Integration capability of eProductivity to quickly process your email into projects or actions from your web browser.


Can I convert my subscription to a license?

Yes you can, but we don't offer conversion credits. Contact us to convert your subscription to a new license purchase.

How do I cancel my subscription?

Please refer to the Subscription Information page. There, you will find details about your subscription and instructions for how to cancel your subscription..

What happens when my Lotus Notes username changes?

Our Support team can help you, so get in touch with us. Simply provide us with the Lotus Notes username to deactivate and the new username, and we will send you a new license activation key.

Can I purchase outside of the U.S.?

Yes. Our secure shopping cart allows you to choose from a variety of credit card payment options to complete your purchase. PayPal will handle the transaction and currency conversion.


Why isn't the 'Check for Updated Activation' key working properly?

Most likely, your company has a firewall that is blocking your eProductivity software from automatically retrieving the activation key. In that case, you can manually apply your key using the instructions that accompanied the key.

How can I disable the automatic check for a new activation key?

Here are instructions for disabling the automatic checking for a new key.

How can I disable the automatic check for software updates?

Here are instructions for disabling the automatic checking for software updates.


Answers to additional questions

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